Bennett, M., Ward, E. & Scarinci, N. (2016). Exploratory investigation of communication management in residential-aged care : A comparison of staff knowledge, documentation and observed resident-staff communication. International Journal of Language and Communication Disorders,51(3), 1-14. Retrieved from https://doi.org/10.1111/1460-6984.12207
There is a high prevalence of communication difficulty among older people living in residential-aged care. Such functional deficits can have a negative impact on resident quality of life, staff workplace satisfaction and the provision of quality care. Systematic research investigating the nature of communication management in residential-aged care and factors impacting optimal communication management is lacking.
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