Getting what we need :families' experiences of services

Morag McArthur
Lorraine Thomson
Gail Winkworth
Kate Butler

Report for the Department of Families, Housing, Community Services and Indigenous Affairs


The project objectives are to: collect information about the experiences of disadvantaged families with children, in relation to help-seeking behaviour and the use of, and access to, relevant support services; and contribute to the development of a strong evidence base to underpin and inform policy development in relation to Commonwealth-funded family services programs. The research questions are: How do families who are in receipt of income support identify their needs? What formal and informal supports do parents currently draw on? What are their experiences of accessing and utilising formal support services?