Pushing the boundaries with online learner support
Ryan, Y. (2008). Pushing the boundaries with online learner support. In J. Brindley, C. Walti, O. Zawacki-Richter (Eds.), Learner support in open, distance and online learning environments (pp. 125-134). Oldenburg, Germany : Bibliotheks-und Informationssystem.
This chapter explores the rationale for using online modes of learner support in distance education, within the student-centered framework of the student lifecycle and the â€˜dialoguesâ€™ (Laurillard, 2002) or â€˜interactionsâ€™ (Moore & Kearsley, 1996) critical to learning in higher education. At each point in the student journey, institutions have a range of support services they can employ to increase retention and achievement.