Gourlay, S., Alfes, K., Bull, E., Baron, A., Petrov, G. & Georgellis, Y. (2012). Emotional or transactional engagement – does it matter?. London, UK: Chartered Institute of Personnel and Development.
This Research Insight examines the question whether individuals can be engaged at different levels and was produced for the CIPD by the Kingston Engagement Consortium.
The report reveals some clear differences between types of engagement and performance and the evidence demonstrates that engagement is a complex issue which requires a greater depth of understanding than can be provided by engagement surveys alone.
Open Access Report