Rising up the ranks in call centres :is the view different on the way to the top?
Conference item
McDonnell, Anthony, Connell, Julia, Hannif, Zeenobiyah and Burgess, John. (2010). Rising up the ranks in call centres :is the view different on the way to the top? Australia: Australian and New Zealand Academy of Management. pp. 1 - 21
| Authors | McDonnell, Anthony, Connell, Julia, Hannif, Zeenobiyah and Burgess, John |
|---|---|
| Keywords | Human Resources Management;--Administration and Business Support Services |
| Year | 2010 |
| Journal | Proceedings of the 24th annual Australian and New Zealand Academy of Management conference: managing for unknowable futures |
| Publisher | Australian and New Zealand Academy of Management |
| Open access | Open access |
| Page range | 1 - 21 |
| ISBN | 1877040827 |
| Place of publication | Australia |
Permalink -
https://acuresearchbank.acu.edu.au/item/85xqz/rising-up-the-ranks-in-call-centres-is-the-view-different-on-the-way-to-the-top
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