In-session processes in online counselling with young people: An exploratory approach

Journal article


Williams, Robert, Bambling, Matthew, King, Robert and Abbott, Quentin. (2009). In-session processes in online counselling with young people: An exploratory approach. Counselling and Psychotherapy Research: Linking research with practice. 9(2), pp. 93 - 100. https://doi.org/10.1080/14733140802490606
AuthorsWilliams, Robert, Bambling, Matthew, King, Robert and Abbott, Quentin
Abstract

Aims: The aim of this study was to conduct an exploratory investigation into the in-session processes and behaviours that occur between therapists and young people in online counseling. Method: The Consensual Qualitative Research method was employed to identify in-session behaviours and a coding instrument was developed to determine their frequency of use and assess whether nuances carried in the meaning of text messages have an influential effect during sessions. 85 single-session transcripts were examined in total by two independent coders. Results: Sample statistics revealed that, on average, rapport-building processes were used more consistently across cases with both types of processes having a moderately strong positive effect on young people. However, closer examination of these processes revealed weaker positive effects for in-session behaviours that rely more heavily on verbal and non-verbal cues to be accurately interpreted. Implications for practice: These findings imply that therapists may focus more on building rapport than accomplishing tasks with young people during online counselling sessions due to the absence of verbal and non-verbal information when communicating via text messages.

Keywordsonline counselling; young people; in-session behaviours; mixed-method; rapport-building; task-accomplishment
Year2009
JournalCounselling and Psychotherapy Research: Linking research with practice
Journal citation9 (2), pp. 93 - 100
PublisherRoutledge
ISSN1746-1405
Digital Object Identifier (DOI)https://doi.org/10.1080/14733140802490606
Page range93 - 100
Place of publicationUnited Kingdom
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https://acuresearchbank.acu.edu.au/item/8q550/in-session-processes-in-online-counselling-with-young-people-an-exploratory-approach

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